ITIL Program Manager

Frederick, MD

Posted: 07/10/2019 Industry: Program Manager Job Number: 65995

Currently, Vision Technology Services is seeking a Sr. ITIL Program Manager to join our team and work directly on client projects.

Essential Duties and Responsibilities:
  • Define project scope, goals and deliverables that support IT goals in collaboration with senior management and stakeholders.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
  • Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
  • Conducts project meetings including: project kickoff, design, updates, issues, executive briefings, closeout, etc.
  • Coordinates the design and delivery of IT solutions with functional experts from various teams.
  • Advises and implements IT network technology based on company standard requirements, methodology, and processes.
  • Provides expert knowledge of ITIL-based service delivery processes in environment
  • Assists with organizational transformation efforts as related to ITIL implementation across service lifecycles
  • Develops strategies to eliminate gaps in service while improving efficiency and effectiveness
  • Identifies and removes risks associated with proposed processes
  • Applies strong analytical and technical skills to document findings in accordance with approved quality procedures and standards
  • Works independently, interacts with clients and delivers presentations, reports, documentation and other artifacts as required
  • Creates and/or contributes to any project plans.

Education/Experience Requirements: 
  • 8+ years of direct work experience in a project/program management capacity, including all aspects of process development and execution.
  • 5+ years of experience managing projects in IT Infrastructure
  • Bachelor' s degree

Preferred Knowledge/Skills: 
  • Knowledge of Azure Cloud Infrastructure, Network and Storage, Server Virtualization, Change Management, ITIL
  • Master' s Degree
  • Agile/Scrum certification/coursework.
  • ITIL certification/coursework
  • PMP Certification

If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to


Select Apply and attach your resume in Word Format

Job Order Number: 65995 (Please reference in call or email)


Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.

Vision Technology Services, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is a leading provider of IT talent and project management services to companies throughout the mid-Atlantic region and selected markets across the country. We open doors for IT professionals to top employers with a wide variety of IT needs and opportunities. To learn more about our services, visit

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