ITIL Program Manager
3275 Bennett Creek Ave Frederick, MD 21704
Currently, Vision Technology Services is seeking a Sr. ITIL Program Manager to join our team and work directly on client projects.
Essential Duties and Responsibilities:
- Define project scope, goals and deliverables that support IT goals in collaboration with senior management and stakeholders.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
- Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
- Conducts project meetings including: project kickoff, design, updates, issues, executive briefings, closeout, etc.
- Coordinates the design and delivery of IT solutions with functional experts from various teams.
- Advises and implements IT network technology based on company standard requirements, methodology, and processes.
- Provides expert knowledge of ITIL-based service delivery processes in environment
- Assists with organizational transformation efforts as related to ITIL implementation across service lifecycles
- Develops strategies to eliminate gaps in service while improving efficiency and effectiveness
- Identifies and removes risks associated with proposed processes
- Applies strong analytical and technical skills to document findings in accordance with approved quality procedures and standards
- Works independently, interacts with clients and delivers presentations, reports, documentation and other artifacts as required
- Creates and/or contributes to any project plans.
- 8+ years of direct work experience in a project/program management capacity, including all aspects of process development and execution.
- 5+ years of experience managing projects in IT Infrastructure
- Bachelor' s degree
- Knowledge of Azure Cloud Infrastructure, Network and Storage, Server Virtualization, Change Management, ITIL
- Master' s Degree
- Agile/Scrum certification/coursework.
- ITIL certification/coursework
- PMP Certification
If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to email@example.com.
Select Apply and attach your resume in Word Format
Job Order Number: 65995 (Please reference in call or email)
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.