Helpdesk Technician

Baltimore, MD 21244

Post Date: 05/16/2018 Job ID: 35299 Industry: IT

Helpdesk Technician


Vision Technology Services, LLC (Vision) is a leading provider of IT talent and project management services to companies throughout the Mid-Atlantic and Western region including Maryland, Washington DC, Virginia, Colorado, and Florida. 


Vision has been voted by The Baltimore Sun as a Top Workplace in 2014, 2012 and 2011.  For five consecutive years, Baltimore SmartCEO named Vision the top 50 of Greater Baltimore’ s fastest growing companies based on employee headcount and revenue.  Vision has also been ranked as one of the top private companies by the Baltimore Business Journal.  First-class clients, talented consultants, and dedicated employees have been instrumental in Vision’ s growth since its founding in 2001.   Today, Vision is a preferred provider of staff augmentation services to some of the most recognized and respected companies and non-profit enterprises in the Mid-Atlantic region and beyond. 


Our unique business model is something that continuously sets us apart from our competitors and allows us to provide one-on-one interaction and support to both our clients and consultants throughout the weeks, months, and years of projects and engagements.  The end result is something that our Vision Technology team is very proud of, extremely satisfied clients with a 95% return rate and a 90% candidate return rate.


Currently, Vision Technology is seeking a Helpdesk Technician to join our team. 


Essential Duties and Responsibilities:
  • The Help Desk Specialist works in the customer environment, providing monitoring and assistance with resolution detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS).
  • Problem resolution will be accomplished via telephone and/or remote software in the Windows operating system environment.


Education/Experience Requirements:
  • Ability to document their work processes and products and report on status and progress of current problem tickets and ad-hoc assignments
  • Trouble shooting and problem resolution of processes related to products being developed
  • Report on status and progress of current problem tickets and ad-hoc assignments
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
  • Effective communication skills, ability to read and follow instructions accurately, timely and effectively
  • Excellent customer service skills and the ability to work with all levels within the organization and working within a team
  • Ability to perform daily work activities of the position assuring prompt and effective response to customer needs
  • Must be able to obtain and maintain a public trust clearance
  • Able to Perform the following activities.
  • call problem screening
  • Problem documentation using CAPRS
  • Problem determination
  • Problem diagnosis
  • Problem resolution
  • Bachelors degree from an accredited college in a related discipline


Vision Technology Services offers a competitive compensation plan and great employee benefits.  Vision’ s full-time, salaried employees receive world class style benefits from the nation’ s premier providers.  Benefits include Medical, Dental, Vision, 401K with company matching, Paid Time Off, Holidays, Educational Assistance, Long and Short Term Disability as well as Life Insurance Policies.


If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to


Job Order Number: 35299 (Please reference in call or email)


Vision Technology Services is an Equal Opportunity Employer.


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