Help Desk I

Frederick, MD

Posted: 06/11/2019 Industry: Service Desk Analyst Job Number: 65633

Currently, Vision Technology is seeking a Help Desk I to join our team and work directly on client projects.

Essential Duties and Responsibilities:
  • Provide daily Service Desk support to LGA staff.
  • Analyze problems and provide technical support and resolution for both PC and networking hardware and software.
  • Accepts & documents Incidents and Service Requests by phone and e-mail with demonstrated ability to quickly and accurately determine incident scope and impact.
  • Provide first level telephone support to end users for Service Desk issues in a professional and courteous manner.
  • Document Problem and Resolution in complete detail while utilizing proper grammar and spelling.
  • Categorize and Prioritize Incident severity and act as a liaison between customer and technical escalation team.
  • Escalate calls to Tier 2/3 level support as needed; allowing time to maintain established SLA.
  • Follow-up on open tickets at pre-defined intervals until resolved.
  • Troubleshoot and resolve software and hardware issues.
  • Assist with Business Recovery simulation testing.
  • Perform other duties as assigned

Education/Experience Requirements: 
  • Associates degree in technology field or technical IT certifications
  • CompTIA IT certification

Knowledge/Skill Requirements: 
  • Familiarity with PC operating systems, and desktop productivity software

If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to


Select Apply and attach your resume in Word Format

Job Order Number: 65633 (Please reference in call or email)


Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.
Vision Technology Services, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is a leading provider of IT talent and project management services to companies throughout the mid-Atlantic region and selected markets across the country. We open doors for IT professionals to top employers with a wide variety of IT needs and opportunities. To learn more about our services, visit

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.