Help Desk I

Frederick, MD

Posted: 06/11/2019 Industry: Service Desk Analyst Job Number: 65633

Currently, Vision Technology is seeking a Help Desk I to join our team and work directly on client projects.
 

Essential Duties and Responsibilities:
  • Provide daily Service Desk support to LGA staff.
  • Analyze problems and provide technical support and resolution for both PC and networking hardware and software.
  • Accepts & documents Incidents and Service Requests by phone and e-mail with demonstrated ability to quickly and accurately determine incident scope and impact.
  • Provide first level telephone support to end users for Service Desk issues in a professional and courteous manner.
  • Document Problem and Resolution in complete detail while utilizing proper grammar and spelling.
  • Categorize and Prioritize Incident severity and act as a liaison between customer and technical escalation team.
  • Escalate calls to Tier 2/3 level support as needed; allowing time to maintain established SLA.
  • Follow-up on open tickets at pre-defined intervals until resolved.
  • Troubleshoot and resolve software and hardware issues.
  • Assist with Business Recovery simulation testing.
  • Perform other duties as assigned
     

Education/Experience Requirements: 
  • Associates degree in technology field or technical IT certifications
  • CompTIA IT certification
     

Knowledge/Skill Requirements: 
  • Familiarity with PC operating systems, and desktop productivity software
     

If interested in learning more about Vision Technology Services and the opportunity, please submit your resume for consideration to careers@vistechs.com.

OR

Select Apply and attach your resume in Word Format

Job Order Number: 65633 (Please reference in call or email)

 

Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.
Vision Technology Services, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is a leading provider of IT talent and project management services to companies throughout the mid-Atlantic region and selected markets across the country. We open doors for IT professionals to top employers with a wide variety of IT needs and opportunities. To learn more about our services, visit www.vistechs.com.

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