Client Engagement Manager (Internal)

Hunt Valley, MD

Posted: 09/27/2019 Industry: General

POSITION SUMMARY:

 

 

 

 

 

 

 

 

 

The role of the Client Engagement Manager (CEM) is to ensure that service levels are maintained and exceed performance expectation.  The CEM is responsible for building and maintaining a positive professional relationship with consultants and clients; acting as a bridge between Vision and the Client.  The key responsibility of the CEM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

 

 

 

 

 

 

 

  • Establish and manage position as consultant’s primary point of contact and Vision manager
  • Ensure timely completion of annual performance evaluations and compensation reviews
  • Act as a Subject Matter Expert (SME) of the Employee Handbook; clearly communicate and enforce policies
  • Manage and document employee corrective action discipline and terminations
  • Promote and manage employee relationships in order to maximize employee retention and project continuity
  • Facilitate the recognition of consultant efforts and accomplishments in various methods
  • Understand projects at client sites where our consultants work, identify potential growth opportunities, and manage to a conclusive outcome
  • Perform onboarding and off-boarding duties according to Vision and the Client process
  • Facilitate actions that will lead to information on future project needs and additional resource needs and relay as appropriate
  • Document daily activities into the company CRM system
  • Other duties as assigned

 

PERSONAL & BUSINESS CHARACTERISTICS:

 

 

 

 

 

 

  • A demonstrated ability to lead people by example and get results through others.
  • Ability to adapt to situations and drive positive outcomes
  • Ability to assess business needs with an appropriate sense of urgency
  • Ability to organize and manage multiple priorities
  • Excellent customer relations & customer focus skills
  • Ability to effectively present information and respond to questions from managers, clients, and employees

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

 

 

 

 

 

  • High school diploma or GED required.
  • Client Engagement Manager experience preferred but not required

 

 

SPECIFIC KNOWLEDGE/SKILL REQUIREMENTS:

 

 

 

 

 

  • Ability to work independently and as part of a team within established guidelines and direction
  • Requires sound judgment, attention to detail, a high level of accuracy, the ability to manage multiple priorities effectively and to meet all established deadlines and timeframes
  • Excellent writing and verbal communication skills with the ability to interact appropriately at all levels within and outside the organization

PHYSICAL DEMANDS: 

 

 

 

 

 

 

 

 

  • Ability to lift up to 25 pounds.
  • Long periods of standing and walking
  • All Physical Requirements such as Lifting, Climbing, Bending, etc.

Vision Technology Services, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is a leading provider of IT talent and project management services to companies throughout the mid-Atlantic region and selected markets across the country. We open doors for IT professionals to top employers with a wide variety of IT needs and opportunities. To learn more about our services, visit www.vistechs.com.

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